Privacy Policy

We may collect your Personal Data, which may include your name, age, gender, date of birth, nationality, identity card number, passport number, contact information (including phone number, mobile number and facsimile number), occupation, personal interests, address (including shipping and billing address), photograph, company name (if applicable), credit card information and introducer's details through various legal sources, including but not limited to the following:

1. Order Form
2. Privileges membership registration form
3. Business Card
4. Email
5. Phone call
6. Faxes
7. Website Cookies
8. Any other sources where customers or business partners have provided their consent for the disclosure of their Personal Data
9. Any other legally permissible means under the applicable laws.

Failure to supply the required Personal Data may lead to several consequences, including:

1. Our inability to provide you with the services and/or products you have requested, which may affect you overall experience with us
2. The parties' inability in entering into the necessary Sales and Purchases Agreement related to the transaction, which could delay and prevent the completion of your purchase
3. Our inability to keep you informed about our latest product launches, promotions and events, limiting your access to new offerings.

The Personal Data you provide will be collected, used and processed by us for the following purposes:

1. To facilitate the necessary agreement or contracts required for purchasing our products
2. User or customer relationship management procedures
3. To deliver our services and products to you and to market both current and future offerings
4. To fulfil specific purposes as outlined in any particular service or product we offer
5. To conduct marketing and client profiling activities related to our services and products
6. For internal record-keeping and management purposes
7. To collect outstanding payments from customers
8. To comply with legal or regulatory requirements relating to our provision of services and products and to make necessary disclosures as required by any applicable law, regulations, directions, court orders, by-law guidelines, circulars, code applicable or any affiliates companies within Royal Selangor Group
9. To administer subscription or registration processes for our services
10. For activities related to any of the above purposes, including but not limited to research, benchmarking and statistical analysis
11. To administer the Member Privileges Scheme
12. To issue tourist vouchers and/or manage related benefits
13. For any other purposes directly relating to any of the purposes or are legally permissible by the law.

We will not disclose the Personal Data collected to any third party, except when such disclosure is necessary to satisfy any of the purposes listed above. In such events, we may transfer, disclose, grant access to or share the Personal Data to any of the following categories of parties:

1. Any individual or entity to whom we are legally obligated to disclose information or to respond to government agencies
2. Any affiliated companies and subsidiaries within the Royal Selangor Group, including those that may be established in the future
3. Our business partners and online affiliates that provide related services or products associated with our operations
4. Government agencies, statutory authorities, and regulatory bodies
5. Our auditors, consultants, accountants, lawyers, other financial or professional advisors
6. Our subcontractors or third-party service providers, as necessary or appropriate
7. Any other person to the extent that it is permissible under the law.

You can visit many of our web pages without revealing your identity or providing personal information. However, our servers may track your Internet Protocol (IP) address, domain name, and the date and time of your visit. This information is recorded and analysed for statistical purposes, ensuring that individual users remain anonymous unless you choose to disclose your identity.

When you make a purchase, subscribe to our updates, register an account, or participate in contests or promotions on our website, you will need to provide certain personally identifiable information. This may include the Personal Data as prescribed above. We also maintain a record of your online product purchases. While providing this information is voluntary, failure to do so may prevent us from processing your order or fulfilling your requests.

We utilize cookies on our website primarily for tracking purposes, and they do no collect personally identifiable information. You can adjust your browser settings to accept or decline cookies; however, disabling cookies may affect certain website features, including the ability to complete transactions.

Our web sites are designed for a general audience. Children under the age of 13 should always seek permission from their parents or guardians before providing any personal information online. We encourage parents and guardians to participate in their children's online activities and utilize parental control or other web filtering technology to supervise their access to the web. If you are under the age of 13, please refrain from providing any information about yourself on our website.

We will keep and process your Personal Data securely. Where practicable, we will implement appropriate administrative, security safeguards and procedures in accordance with the applicable laws and regulations to prevent unauthorised or unlawful processing, as well as accidental loss, destruction, or damage to your Personal Data. Disclosure of the data, both internally and to our authorized third parties and agent will be made only on a need-to-know basis.

We may retain your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws.

We will cease retaining your Personal Data or remove the means by which it can be associated with you, as soon as it is reasonable to conclude that such retention no longer serves the purposes for which the data was collected, and is no longer necessary for legal or business purposes.

When deemed necessary or appropriate for data storage, processing, or delivering any services or products on our behalf, we may transfer your Personal Data to our affiliates Companies within our group (Royal Selangor Group) or to third-party service or product provides, both domestically and internationally. Such transfer will occur under strict confidentiality conditions and with similar security safeguards to protect your Personal Data.

You may request for access to your Personal Data by submitting a written request or sending an email to us at info@royalselangor.com. In this context, you may:

1. Confirm whether we hold or process your Personal Data and request access to it
2. Request corrections or deletions of any inaccurate, incomplete or outdated Personal Data
3. Request that your Personal Data be retained only as long as necessary to fulfil of the purposes for which it was collected
4. Request clarification of our policies and procedures regarding the handling of your Personal Data and the types of data we process
5. Object to the use of your Personal Data for marketing purposes, after which we will cease such use.

Upon receiving a request for disclosure of Personal Data, we will respond at a reasonable amount of time where required. However, we may withhold all or part of the requested data under certain circumstances, in which case we will inform you of our decision not to disclose. This may occur if:

1. You have not provided the necessary information to verify your identity as the data subject or if applicable, the representative's connection to you, as may reasonable be required to establish your identity or the representative's authority to make the request on your behalf
2. We are not provided with sufficient information to locate the Personal Data related to your request
3. The burden or expense of providing access to the Personal Data is disproportionate to the risk to the data subject's privacy, for example, if the time and cost to be incurred by the Company is greater than the significance of the Personal Data requested
4. Fulfilling the request would require disclosing another data subject's Personal Data. In this case, we may either anonymise the other data subject's Personal Data or seek consent from the other data subject or explore other mean of disclosure without breaching the law.
5. Providing access would violate a court order or involve the disclosure of confidential commercial information
6. The request is subject to another law that restricts or regulates access to Personal Data.

By engaging with us and/or submitting your Personal Data, you acknowledge that you have read and understood this Notice and agreed and consent to the use, processing, disclosing and transfer of your Personal Data by us as described in this Notice.

You may withdraw your consent for us to retain and/or process and/or disclosure your Personal Data by submitting a written request or sending an email to us at info@royalselangor.com.

Upon receiving your request to withdraw consent, we may require a reasonable amount of time to process your request and inform you of the consequences of withdrawing consent, including any legal implications that may affect the rights and responsibilities of either party.

Please note that withdrawing your consent does not affect our right to continue collecting, using, retaining and disclosing your Personal Data when such actions are permitted or required by applicable laws.

We reserve the right to amend this Notice from time to time as deemed necessary. Should any revisions be required under the Personal Data Protection Act 2010 or any other applicable laws and regulations, we will update this Notice in accordance with such requirements.

When this Notice is amended, we will inform users of the changes, including the effective date and the updated content, through appropriate channels such as posting on our website or other suitable means.

The services and products we provide are intended solely for users who are 18 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that personal data from an individual has been inadvertently collected, we will promptly take action to delete the information.